General Conditions of Sale
The general conditions apply to all our products and services, contracts, agreements, delivery, etc., unless explicitly specified otherwise.
1. Our offers are issued in written form and are not binding. Sketches and other additional documentation shall remain in our property and cannot be forwarded to any third parties.
2. Customer orders shall be considered as 'received', after an order confirmation is issued in written form. An order confirmation is binding for us and the customer, and has the nature of a sales contract. If the customer does not issue any objections within 8 days of receiving the order confirmation, they shall be considered as having agreed to the conditions, specified in the confirmation. Supplements and amendments shall only be applicable after our written confirmation.
3. Price and payment
3.1. The prices are valid EXW Batuje (Incoterms 2000), unless specified otherwise.
3.2. Payments shall be considered to have been effected when the funds are remitted to our account. In the event of late payment, we are entitled to charge statutory back interest, which shall be due for payment immediately.
3.3. Delivered goods remain in our property until customer obligations are fully met. The customer is obliged to handle goods that are still our property with due care and to clearly mark them as our property. In the event of a resale, the buyer is obliged to forward the ownership rights.
4.1. The delivery period specified in the order confirmation is subject to proper and punctual deliveries by our suppliers. In the event of unforeseen circumstances beyond our control, the delivery period is subject to reasonable adjustment. The customer shall be informed about the occurrence and duration of the delay in a timely manner.
4.2. The customer is obliged to provide us with the delivery information in good time, otherwise we shall not assume responsibility for wrong delivery.
4.3. Deliveries shall be consistent with the EXW (Incoterms 2000) clause, unless otherwise agreed upon.
4.4. The delivery period starts when all the order confirmation conditions (payment, confirmed sketches, etc.) have been met.
4.5. In the event that the customer fails to meet their contractual obligations (e.g. advance payment, opening a letter of credit, submitting documentation, etc.) in due time, we reserve the right to extend the delivery period according to the requirements and course of our production.
4.6. In the event of a delay in the acceptance of goods by the customer, we shall store the goods at the customer's expense. Should the customer refuse to accept the goods, they shall be obliged to settle the costs incurred by us (decrease in goods value, underselling, financial costs, warehousing costs, etc.).
4.7. In the event of unforeseen circumstances beyond our control, we reserve the right to withdraw from the contract. In such a case, the customer shall be notified in a timely manner and shall have no right to a compensation.
5. The customer has to inspect the goods immediately after delivery. In case of any damage, defects, unsuitable properties, etc., the customer is obliged to inform the supplier in written form within 8 days after delivery. For all hidden defects, this term is 6 months after delivery. This applies to defects that cannot be detected with an accurate examination in the 8-day period after delivery.